Refund and Returns Policy

Introduction

At JP Sales Corporation, we are committed to providing high-quality products and ensuring customer satisfaction. This Refund & Returns Policy outlines the conditions under which returns, replacements, and refunds are accepted.

Return Eligibility

You may request a return if:

  • The product is damaged, defective, or incorrect
  • The request is made within 7 days of delivery
  • The product is unused, in original condition, and with original packaging and accessories

Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or special-order products
  • Installed, used, or altered products
  • Products damaged due to improper handling or usage
  • Electrical/industrial equipment once installed

Return Process

To initiate a return:

  1. Contact us with:
    • Order ID
    • Product details
    • Reason for return
    • Photos/videos (if damaged)
  2. Our team will review and approve the request
  3. Once approved, you will be guided on return shipping

Replacement Policy

  • If the product is found defective or damaged, we will provide a replacement at no additional cost
  • Replacement is subject to product availability

Refund Policy

  • Refunds are processed only after:
    • Product inspection
    • Approval of return request
  • Refund timeline:
    • 5–10 business days after approval
  • Refund will be credited via:
    • Original payment method
    • Bank transfer (if applicable)

Shipping Charges

  • Shipping charges are non-refundable, unless:
    • The return is due to our error (wrong/damaged product)
  • Return shipping cost may be borne by:
    • Customer (general returns)
    • Company (if product is defective or incorrect)

Cancellation Policy

  • Orders can be canceled before dispatch only
  • If canceled after payment, refund will be processed within 5–7 business days

Important Notes

  • Please ensure correct product selection before placing the order
  • We reserve the right to reject return requests that do not meet policy conditions

Contact Us

For any return or refund-related queries:

  • 📍 Address: Industrial Area, Patel Nagar, Dehradun, Uttarakhand
  • 📞 Phone: +91 8755441375
  • 📧 Email: info@jpsalesindia.com